FAQs

General

What countries is the service available in?

This is an international, web-based service, and you can submit a proofreading job form any country.

What file formats can I send you?

Acceptable file formats are Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Pdf and text file.

What type of documents can you proofread and edit?

We proofread and edit all kinds of documents, e.g. general business documents, personal letters, websites, manuals, technical documents, academic papers, etc.

How do I order your services?

First, request an estimate prior to order here, and we will estimate the fee and the turnaround time based on your document. If you agree with the price and delivery time, we start the job immediately.

Prices

On what basis do you charge?

Proofreading charges are determined on the basis of a character count of your document. The price list is shown here.

Do you charge for an estimate?

No. There is never a charge for an estimate.

How do I request an estimate?

You can get a free estimate by filling in our online form here.

Payments

How do I pay?

We accept payment through Paypal.

When do I need to pay?

The payment must be made no later than 21 days after you have received the file from us.

Turnaround time

How long will the proofreading process take?

It depends upon the number of charactors in the document to be edited.
The typical turnaround chart is below.

Document Size Turnaround time
up to 5,000 characters 3 working days
up to 10,000 characters 5 working days
up to 15,000 characters 7 working days
over 15,000 characters ask for estimate